Customer Service Representative Job Description Call Center Coupons


What is the role of a customer service representative in a call center?

A Call Center Representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.

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What is the job description for call center representative?

Their responsibility is to respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization's products or services.

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What are the duties and responsibilities of a customer service representative?

Customer Service Representative Job Responsibilities:

Serves customers by providing product and service information and resolving product and service problems.

Attracts potential customers by answering product and service questions and suggesting information about other products and services.

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