A Call Center Representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.
Call Center Representative Job Description [Updated for 2021]
www.indeed.com > ... > Call Center Representative
Their responsibility is to respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization's products or services.
Call Center Agent Job Description - ASK Telemarketing
www.asktelemarketing.com > call-center-agent-job-description
Customer Service Representative Job Responsibilities:
Serves customers by providing product and service information and resolving product and service problems.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Customer Service Representative Job Description Sample | Monster.com hiring.monster.com > resources > job-descriptions > administrative > custo...