Customer service representative jobs range from entry-level to manager. This position interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excellent communication abilities and data entry skills are essential for candidates.
Customer Service Representative Job Description & Resources | Robert Half
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A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual.
Customer Service Associate Job Description | Glassdoor
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Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you're following these guidelines, you're on the right track.
The 3 Important Qualities of Customer Service | Brittany Hodak
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